THE FINE PRINT

PROCESSING 

Please allow three days from your order to process your sale and package your items. 

DELIVERY WITHIN AUSTRALIA 

Orders are shipped via Standard Australia Post which usually takes 3-6 business days. If you need something in a hurry please email me at ashleigh@hotelswithcats.com  

DELIVERY INTERNATIONAL 

All items are shipped from our pawquarters in Sydney using Standard Australia Post. There is no tracking available on this delivery. I acknowledge that international shipping is expensive and Australia is far away from the rest of the land but I try to offer discounts and flat rates for multiple items. I am a small (teeny, tiny, incy, wincey, little) business with all of my profits going to cover the costs of the website and fundraising for cat rescue. 

If you're far away from Australia, (like most people are) then please allow around 15 business days for delivery to your country. Most of the items are received within two weeks but it can take a little longer. I have no control over delivery times and delays due to items being held up by customs in your country, dogs stalking your mailbox, or any other disaster. 

Customs fees if any are the responsibility of the buyer.

MISSING IN THE MAIL? 

If your item has gone missing I will gladly replace it. Sometimes things can go walkabout, so please wait for six weeks before your item goes missing. No refunds will be issued, only replacements. 

ANY OTHER QUESTIONS

Please get in touch with me!

ashleigh@hotelswithcats.com